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Read my user manual to get a quick understanding of how to work with me

Skills and summary

Design: Proficient with designing and prototyping experiences that meet business objectives and technical constraints using methodologies such as UCD and Design Thinking. I rely on wireframing, rapid prototyping, usability testing, and accessible design to deliver meaningful user experiences.
Research: Skilled in facilitating usability tests, conducting interviews, and transforming research data into actionable insights. I have methods such as heuristic evaluations, journey mapping, card sorting, A/B testing, and surveys to capture user behaviour and drive design decisions.
Ways of working: Passionate about facilitating co-design workshops with stakeholders and fostering close relationships with design peers. My experience includes cross-functional collaboration, advocating for design-centric decision making, mentoring team members, and Agile methodologies.
Tools and technologies: Proficient in various design tools including Figma and Adobe. Experienced in using tools for user research, usability testing, and data analysis to inform design decisions.

Xero is a cloud-based accounting software platform for small and medium-sized businesses.

Exclusive designer for the Bank Feeds portfolio, a complex product ecosystem for connecting and managing bank feed connections from financial institutions to Xero. As the sole designer working with up to 10 engineering pods, I handled design needs from concept to completion while executing deliverables with a high degree of autonomy.
Worked closely with the product managers and engineering pods, challenging assumptions and advocating for enhancements to Bank Feeds product features that met user goals, feasibility, and contributed to the company’s future or strategic needs.
Collaborated closely with several design disciplines including Xero’s design system team, content, accessibility, and design research to support and inform design decisions. Liaised with product marketing and customer support for important product changes and releases in Bank Feeds.

Key highlights and achievements included:

Modernised legacy product areas within Bank Feeds by using Xero’s design system and accessibility guidelines, complemented by thorough design research. This effort led to multiple successes: it opened up new opportunities for product development, significantly improved usability, and enhanced customer satisfaction levels. The modernisation work also laid the groundwork for both immediate improvements and long-term enhancements.
Collaborated with the Service Design team to create a data informed, end-to-end view of the support process for customers using bank feeds in North America. This identified painpoints and opportunities for future improvements.